Last Updated: 03 February 2026

 

Effective Date: 03 February 2026

1. Introduction

Plasmodium Technologies Private Limited (“Simplivet”, “we”, “our”, or “us”) provides a veterinary practice management software application designed for use by licensed veterinary clinics and their authorized personnel.
 

This Privacy Policy explains how we collect, use, disclose, and protect information when veterinary clinics and their authorized users access or use the Simplivet mobile application and related services (the “Services”).
 

The Services are intended for use by veterinary professionals and clinic staff. They are not intended for use by the general public or by children under the age of 13.

​

2. Roles and Responsibilities

Simplivet provides software infrastructure to veterinary clinics.

• Veterinary clinics are the data controllers of pet medical records and client (pet owner) information entered into the platform.

• Simplivet acts as a data processor, processing such data solely on behalf of and under the instructions of the clinic.

​

Clinics are responsible for obtaining any necessary consents from pet owners or clients before entering or sharing their information using the Services.

​

3. Information We Collect

We collect and process the following categories of information:

​

A. Account and User Information

• Clinic name and business information

• Staff names and contact details

• User credentials (securely stored in encrypted form)

• Role and access permissions

​

B. Veterinary Medical Records

Information entered by clinics, which may include:

• Pet identification details

• Medical history

• Diagnoses

• Prescriptions

• Treatment notes

• Lab reports

• Vaccination records

• Images or attachments

​

C. Client (Pet Owner) Information

• Name

• Phone number

• Email address

• Address or other contact details

​

D. Usage and Device Information

• IP address

• Device type and operating system

• App version

• Log data

• Interaction events within the application

​

E. Error and Diagnostic Data

We use Sentry to collect crash reports and diagnostic data to improve system stability. This may include technical logs, but is not intended to include medical record content.

​

F. Analytics Data

We use Mixpanel to collect aggregated usage analytics to understand feature usage and improve product functionality. We do not intentionally transmit medical notes or treatment content to analytics systems.

​

G. Payment Information

Simplivet does not currently process or store payment card information within the mobile or web application.

​

4. How We Use Information

We use information to:

• Provide and maintain the Services

• Enable clinics to create and manage medical records

• Facilitate communication between clinics and pet owners

• Improve system performance and reliability

• Monitor security and prevent unauthorized access

• Provide customer support

• Comply with legal obligations

​

We do not sell personal data.

 

5. Communication and Record Sharing

Clinics may use the Services to share medical records or communications with pet owners through:

• Email (via Amazon Web Services email infrastructure)

• SMS

• WhatsApp (via Gupshup messaging services)

​

When information is transmitted through third-party communication platforms (such as email providers, SMS networks, or WhatsApp), those platforms’ privacy and security practices apply. Simplivet does not control and is not responsible for the independent practices of such third-party communication services once data is transmitted outside our infrastructure.

Clinics are responsible for ensuring that communications sent to pet owners comply with applicable laws and consent requirements.

 

6. Service Providers and Third Parties

We may share information with trusted service providers solely to operate and improve the Services, including:

• Amazon Web Services (AWS) for cloud hosting (Mumbai Region, India)

• Amazon SES or related AWS services for email delivery

• Gupshup for SMS and WhatsApp message delivery

• Mixpanel for analytics

• Sentry for error monitoring and diagnostics

​

These service providers process information under contractual obligations designed to protect data.

 

We do not sell or rent personal data to third parties.

​

7. Data Security

We implement appropriate technical and organizational measures to protect data, including:

• Encryption of data in transit using HTTPS/TLS

• Encryption of data at rest

• Role-based access controls

• Authentication safeguards

• Infrastructure hosted within Amazon Web Services (Mumbai Region)

• Access restricted to authorized personnel

​

While we take reasonable measures to safeguard information, no method of transmission over the internet or method of storage is completely secure.

 

8. Data Retention

We retain data:

• For as long as the clinic maintains an active account, and

• For a limited period thereafter to allow for data export or account reactivation, as required by contractual or legal obligations.

​

Following account termination and expiration of any retention period, data is securely deleted or anonymized, subject to backup retention cycles and applicable legal requirements.

Clinics are responsible for determining appropriate retention periods for medical records in accordance with applicable regulations.

 

9. International Data Transfers

Primary data hosting occurs in the Amazon Web Services Mumbai Region (India).

​

In certain circumstances, data may be processed by service providers in other jurisdictions. Where such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.

​

10. Data Subject Rights

Depending on applicable law, individuals may have rights, including:

• Access to personal data

• Correction of inaccurate data

• Deletion of personal data

• Restriction of processing

• Withdrawal of consent where applicable

​

Because clinics control medical records and client data, requests relating to veterinary records should be directed to the respective clinic. Simplivet will assist clinics in fulfilling such requests where required.

​

Requests relating to account-level or platform data may be directed to us at the contact information below.

​

11. Children’s Privacy

The Services are intended for use by licensed veterinary clinics and professionals. They are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

​

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the application and on our website with a revised “Last Updated” date. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

​

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Plasmodium Technologies Private Limited
Email: hello@simplivet.in
Address: NO 02 SRI SAI AUGASTHYA 1ST FLR 6TH MN 16TH CRS R.M.V. Extension II Stage Bangalore Karnataka India 560094

​

14. Grievance Redressal Mechanism

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), Simplivet has appointed a Grievance Redressal Officer to address concerns relating to personal data processing and privacy.

​

If you have any complaints, concerns, or requests regarding:

• Processing of personal data

• Access or correction requests

• Data deletion requests

• Security concerns

• Alleged misuse of data

 

You may contact our Grievance Redressal Officer at:

Grievance Redressal Officer
Name: Dr Srivishnu PT
Email: vishnu@simplivet.in
Postal Address: NO 02 SRI SAI AUGASTHYA 1ST FLR 6TH MN 16TH CRS R.M.V. Extension II Stage Bangalore Karnataka India 560094

​

We will acknowledge receipt of your grievance within a reasonable timeframe and endeavor to resolve it within the timelines prescribed under applicable law.

If you are not satisfied with our response, you may have the right to escalate the matter to the appropriate regulatory authority under applicable law.